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Customer Service Policy

Machines and Equipment

If you purchase your machine from CPAPMAN, and for any reason your machine does not function properly, call and notify us of the malfunction. We will contact the manufacturer, secure the return authorization number and include it, along with an addressed label as to where to send your machine.

If your machine is under warranty, it will be repaired and returned to CPAPMAN where we will check the settings, then return it to you.

If your machine is not under warranty and you purchased it from CPAPMAN, we will contact the manufacturer, secure the return authorization number and include it, along with an addressed label as to where to send your machine. The manufacture will submit a repair estimate for your machine. We will contact you so that you can determine if you want the machine repaired or if you want to replace the machine. There is a $100 charge if you decide to do nothing. If you decide to repair the machine the $100.00 charge is dropped by the manufacturer. If you decide to replace the machine and purchase the new machine from CPAPMAN, we will drop the $100.00 estimate charge. When your machine is repaired, it will be returned to CPAPMAN where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at no cost to you.

If you decided to replace your machine, your old machine will be returned to CPAPMAN, wherein we will return it on to you.

If you did not purchase your machine from CPAPMAN but it is under warranty, we will contact the manufacturer and secure a return authorization number so that you can ship your machine directly to the manufacture. If your machine is under warranty, the manufacturer will repair your machine and return it to CPAPMAN, wherein we will return it to you. You will be charged for the shipping of your repaired machine.

If your machine is not under warranty and you did not purchase it from CPAPMAN, We will contact the manufacturer and secure a return authorization number so that you can ship your machine direct to the manufacture. The manufacture will submit a repair estimate which you can approve or reject. If you approve the repair estimate, when your machine has been repaired it will be returned to CPAPMAN, wherein we will return it to you. You will be charged for the shipping of your repaired machine. If you do not approve the repair estimate or replace your machine with one purchased from CPAPMAN, there will be a $100.00 estimate charge.

Masks and Nasal Interfaces

All masks and nasal interfaces are warranted for 90 days by the manufacture against defects and breakage. They will be replaced by the manufacture through the dealer. The warranty does not include incorrect sizing or fit.

If the mask does not fit, CPAPMAN, by federal law, cannot resell the mask. We will give you the opportunity of purchasing another mask.

CPAPMan is proud to offer "Mask Assurance Problem", which allows customers to return a selected mask within 30 days without any reason (restocking fee applied). For more information, please check here: https://www.cpapman.com/mask_assurance.php.

Parts and Supply Items

All parts and supply items are warranted for 90 days by the manufacture against manufacturing defects and breakage. They will be replaced by the manufacture through the dealer.

The Customer Service people at CPAPMAN are authorized to take care of problems immediately. They are going to treat you the way they would want to be treated.

Shipping & Delivery

CPAPMAN reserves the right to alter your selected third party shipping method provided the package is guaranteed the same delivery date as your original selection. CPAPMAN is not held responsible if the third party shipping method fails to adhere to its company's shipping policy.

All shipping is conducted by third party carriers, including, but not limited to FedEx, UPS, and USPS. Published shipping & handling fees are estimates according to your order weight and shipping destinations. International shipments will be made using FedEx, UPS, or USPS. Estimates are for domestic service only. Orders shipped outside of the USA may occur extra duty or tax charges, which will be customers's responsibility.

All orders that qualify for the Free Shipping will be shipped USPS or Fedex/UPS ground.

To help guarantee same day shipping on your order all orders placed before 3 PM PST would qualify as long as the items purchased are in stock. Orders placed after 3 PM cannot be guaranteed to be shipped the same day the order is placed.

Privacy & Security

CPAPMAN does not rent, sell or distribute any personal information including email addresses to anyone. This information is used strictly for order processing and communication purposes. We utilize the latest technology to ensure that your information is kept safe and out of the hands of unauthorized individuals. If you feel that your personal information has been compromised, please contact us immediately at [email protected] or by phone at 1-855-235-7626.

Return/Refund Policy

If you change mind after you received the order, you may return your order within 30 days of your order shipping date.

  • If the product is unopened and unused, ship back the item to us, with your invoice. We will refund 100% to your credit card or PayPal account
  • If the product is opened or used please call us before you ship it back to us
  • A 15% restocking fee will be subtracted from the original cost and a store credit for the difference will be issued within 2 business days of recipient of the returned package
    • Note: CPAP machines, humidifiers, oxygen concentrators, cough assists, and batteries cannot be returned or exchanged

Shipping costs are not refundable. If the order had free shipping when placed, customers are responsible to cover shipping cost incurred when CpapMan.com ships the order to the customers.

CPAPMan reserves the rights to refuse any return abuses.

Return/Warranty Procedure

Simply send back the the defective product with your invoice number, and/or your contact information. We will process the returns in 1-2 business days.

Prescriptions

All equipment listed hereon requires a physician's prescription. Prescriptions for CPAP, BiPap and Auto-Titrating machines must state the pressure at which the machine is to be set. Prescriptions for heated humidifiers need only to state "Heated Humidifier for use with CPAP." Prescriptions may be faxed by the patient or the patient's physician to CPAPMAN at 855-235-7626. Sorry no exceptions can be made to this.

All prescriptions not written in English must be translated into English.

Contact us at [email protected] if you have any questions regarding your RX Prescriptions.

Independent Statement

All services provided by the internet provided, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are preformed solely by the internet provider and independently of the manufacturer.