CPAPMan FAQ

What is the CPAPMAN Payment Plan?We carefully designed this program so you can pay over time for the medical supplies you need. We offer affordable monthly payments at a pace you choose – 6, 12, or 18 months – so you’re in control. From the beginning, you know how much you’ll pay and how long you’ll pay. There is no credit check needed or any hidden fees.back to top
Into how many months can I split the bill?At the checkout page, you can choose to spread your payments out over 6, 12, or 18 months to pay for your purchase with manageable payments that work with your budget.back to top
Do you collect interest?We don’t charge any interest, prepayment fees, or down payment. You only need a CPAPMAN customer account to manage your orders.
Create an account here.
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How much is the Payment Plan processing fee?The one-time payment plan processing fee amount is calculated based on your total order value (including shipping charges and sales tax). You will see the exact processing fee that applies to your purchase at the checkout page.
During the checkout process, we display the exact amount of the processing fee that you will be charged, and you can rest assured that you will not be charged anything more than that. This provides you with complete transparency, so you always have a clear understanding of the fees associated with your transaction
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Credit Card Payment Hold
- Why did you place a payment hold?
  Since we don't collect a security deposit or down payment, we request a payment hold. Unlike a deposit, which you would pay and have it eventually refunded, the hold doesn't accrue interest but will gradually absorb up the available credit amount. This protocol is in place to prevent abandoned orders.
- Do I have to pay the payment hold amount?
  You are not required to pay the payment hold amount. The hold amount will be reflected as "pending" on your bank or credit statement, and you only need to pay the monthly installment amount. The payment hold amount will gradually decrease each month within your chosen installment interval (6, 12, or 18 months), until it reaches $0.00 by the final installment charge.
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Where can I view my balance and payment schedule?
1. Sign in to your CPAPMAN account
2. Navigate to 'Special Orders'
3. Select the order number to see the remaining balance and other details.
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Can I use a debit card or FSA/HSA card to place orders?No.back to top
Can I change when my payments are due?Unfortunately, we can’t change your due date each month or offer you more time to pay.back to top
What happens if I make a late payment?
If you anticipate making a late payment, please notify us promptly. We do not impose any late fees. However, if we are unable to rectify an incomplete or overdue payment, we may convert a portion of your payment hold amount into an actual charge.
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Can payment plans apply to S&S orders?
Currently all Subscribe & Save Program orders cannot be checked out with the installment payment option.
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Can I cancel my order?
Yes, you can cancel your order. If you cancel your order before it is shipped, we will refund the entire payment amount.
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What if I want to make a return?Please refer to our return policy here.back to top
Is the CPAPMAN Payment Plan processing fee returned to me when I issue a refund?
No, the processing fee associated with the CPAPMAN Payment Plan is non-refundable and will be deducted from the total refund amount.
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How do you refund me?Please refer to our payment plan policy.back to top