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CPAPMAN Payment Plan FAQ
  1. What is the CPAPMAN Payment Plan?
  2. Into how many months can I split the bill?
  3. Do you collect interest?
  4. How much is the Payment Plan processing fee?
  5. Credit Card Payment Hold
  6. Where can I view my balance and payment schedule?
  7. Can I use a debit card or FSA/HSA card to place orders?
  8. Can I change when my payments are due?
  9. What happens if I make a late payment?
  10. Can payment plan apply to S&S orders?
  11. Can I cancel my order?
  12. What if I want to make a return?
  13. Is the CPAPMAN Payment Plan processing fee returned to me when I issue a refund?
  14. How do you refund me?

  1. What is the CPAPMAN Payment Plan?We carefully designed this program so you can pay over time for the medical supplies you need. We offer affordable monthly payments at a pace you choose – 3, 6, or 10 months – so you’re in control. From the beginning, you know how much you’ll pay and how long you’ll pay. There is no credit check needed or any hidden fees.back to top


  2. Into how many months can I split the bill?At the checkout page, you can choose to spread your payments out over 3, 6, or 10 months to pay for your purchase with manageable payments that work with your budget.back to top


  3. Do you collect interest?We don’t charge any interest, prepayment fees, or down payment. You only need a CPAPMAN customer account to manage your orders.back to top


  4. How much is the Payment Plan processing fee?The one-time payment plan processing fee amount is calculated based on your total order value (including shipping charges and sales tax). You will see the exact processing fee that applies to your purchase at the checkout page.
    At checkout, we always show the total processing fee you’ll pay, and you will never be charged more than that. This way, you always know exactly what you’re getting into.
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  5. Credit Card Payment Hold
    • Why did you place a payment hold?
      Since we don't collect a security deposit or down payment, we request a payment hold. Unlike a deposit, which you would pay and have it eventually refunded, the hold doesn't accrue interest but will gradually absorb up the available credit amount. This protocol is in place to prevent abandoned orders.
    • Do I have to pay the payment hold amount?
      No, you will see “pending" on your bank or credit statement. You will NOT need to pay the hold amount. You will only need to pay the monthly installment amount. Your hold amount will decrease progressively month after month within your chosen installment interval (3, 6, or 10 months). Thus, by your last month’s installment charge, your hold amount will have come down to $0.00.
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  6. Where can I view my balance and payment schedule?
    1. Sign in to your CPAPMAN account
    2. Navigate to 'Special Orders'
    3. Select the order number to see the remaining balance and other details.
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  7. Can I use a debit card or FSA/HSA card to place orders?No.back to top


  8. Can I change when my payments are due?Unfortunately, we can’t change your due date each month or offer you more time to pay.back to top


  9. What happens if I make a late payment?If you’re going to be late on a payment, please let us know as soon as possible. We don’t charge late fees. If an incomplete or late payment cannot be resolved, we may convert a part of your hold amount into an actual charge.back to top


  10. Can payment plan apply to S&S orders?Currently all Subscribe & Save Program orders cannot be checked out with installment payment option.back to top


  11. Can I cancel my order?If an order is canceled before it is shipped, we will refund the full payment amount.back to top


  12. What if I want to make a return?Please refer to our return policy here.back to top


  13. Is the CPAPMAN Payment Plan processing fee returned to me when I issue a refund?No, the processing fee will be deducted from the refund.back to top


  14. How do you refund me?Please refer to our payment plan policy.back to top


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