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Customer Service

Customer Service Policy

Machines and Equipment
Masks and Nasal Interfaces
Parts and Supply Items
Shipping & Delivery
Privacy & Security
Return/Refund Policy
Prescriptions
Independent Statement

Machines and Equipment

If you purchase your machine from CPAPMAN, and for any reason your machine does not function properly, call and notify them of the malfunction. We will send you a loaner machine, overnight, at no cost. We will contact the manufacture, secure the return authorization number and include it, along with an addressed label as to where to send your machine.
If your machine is under warrantee, it will be repaired and returned to CPAPMAN where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at no cost to you.
If your machine is not under warrantee and you purchased it from CPAPMAN, we will send you a loaner machine, overnight, at no cost. We will contact the manufacture, secure the return authorization number and include it, along with an addressed label as to where to send your machine. The manufacture will submit a repair estimate for your machine. We will contact you so that you can determine if you want the machine repaired or if you want to replace the machine. There is a $30.00 charge if you decide to do nothing. If you decide to repair the machine the $30.00 charge is dropped by the manufacture. If you decide to replace the machine and purchase the new machine from CPAPMAN, we will drop the $30.00 estimate charge. When your machine is repaired, it will be returned to CPAPMAN where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at no cost to you.
If you decided to replace your machine, your old machine will be returned to CPAPMAN, wherein we will return it on to you along with a prepaid shipping label so you can return the loaner machine at no cost to you.
If you did not purchase your machine from CPAPMAN, we will send you a loaner machine to use at a rate of $50.00 per month while your machine is being repaired. We will contact the manufacture and secure a return authorization number so that you can ship your machine direct to the manufacture. If your machine is under warrantee, the manufacture will repair your machine and return it to CPAPMAN, wherein we will return it to you along with a prepaid return shipping label. You will be charged for the shipping of the loaner machine and for the shipping of your repaired machine.
If you machine is not under warrantee and you did not purchase it from CPAPMAN, we will send you a loaner machine to use at a rate of $50.00 per month while your machine is being repaired. We will contact the manufacture and secure a return authorization number so that you can ship your machine direct to the manufacture. The manufacture will submit a repair estimate which you can approve or reject. If you approve the repair estimate, when your machine has been repaired it will be returned to CPAPMAN, wherein we will return it to you along with a prepaid return shipping label. You will be charged for the shipping of the loaner machine and for the shipping of your repaired machine. If you do not approve the repair estimate or replace your machine with one purchased from CPAPMAN, there will be a $30.00 estimate charge.

Masks and Nasal Interfaces

All masks and nasal interfaces are warranted for 90 days by the manufacture against defects and breakage. They will be replaced by the manufacture through the dealer. The warrantee does not include incorrect sizing or fit.
If the mask does not fit, CPAPMAN, by federal law, can not resell the mask. We will give you the opportunity of purchasing another mask, of your choice, at our cost. We will supply you with the available measuring gages free of charge.

Parts and Supply Items

All parts and supply items are warranted for 90 days by the manufacture against manufacturing defects and breakage. They will be replaced by the manufacture through the dealer.
The Customer Service people at CPAPMAN are authorized to take care of problems immediately. They are going to treat you the way they would want to be treated.

Shipping & Delivery

CPAPMAN & The CPAP Store reserves the right to alter your selected third party shipping method provided the package is guaranteed the same delivery date as your original selection. CPAPMAN & The CPAP Store is not held responsible if the third party shipping method fails to adhere to its company’s shipping policy.

All shipping is conducted by third party carriers, including, but not limited to United Parcel Service (UPS) and the United States Post Office (USPS). CPAPMAN & The CPAP Store is not responsible for shipments which are lost, stolen, delayed, damaged or misdelivered by a third party.

Published SHIPPING & HANDLING fees are estimates only for U. S. of A. destinations using Federal Express or UPS 2nd Business Day Air service. International shipments will be made using FedEx, UPS, or DHL unless otherwise specified. Estimates are for domestic service only. Actual costs may differ from the estimated cost. Delivery by United States Postal Service is not guaranteed or insured. Customer assumes all responsibility for full payment of orders shipped, at their request, via the United States Postal Service. Orders shipped outside of the USA may occur extra charges.
Prices quoted are in U. S. of A. dollars

To help guarantee same day shipping on your order all orders placed before 11am PST would qualify as long as the items purchased are in stock. Orders placed after 11am can not be guaranteed to be shipped the same day the order is placed.

Privacy & Security

CPAPMAN does not rent, sell or distribute any personal information including email addresses to anyone. This information is used strictly for order processing and communication purposes. We utilize the latest technology to ensure that your information is kept safe and out of the hands of unauthorized individuals. If you feel that your personal information has been compromised, please contact us immediately at support@cpapman.com or by phone at 1-877-272-7626

Return/Refund Policy

All CPAP and sleep disorder equipment and nasal interfaces are prescribed items and therefore the sale is controlled by the Food and Drug Administration. Because nasal interface items can not be resold because of cross contamination, they can not be returned to The CPAP Store for credit. All sales of nasal interface supply items are final.

Prescriptions

All equipment listed hereon requires a physician's prescription. Prescriptions for CPAP, BiPap and Auto-Titrating machines must state the pressure at which the machine is to be set. Prescriptions for heated humidifiers need only to state "Heated Humidifier for use with CPAP." Prescriptions may be faxed by the patient or the patient's physician to CPAPMAN at 888.236.0407. Sorry no exceptions can be made to this.

Independent Statement

All services provided by the internet provided, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are preformed solely by the internet provider and independently of the manufacturer.