We are:

Doing One Thing -- CPAP -- Better Than The Rest

Updated: 10/23/07

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Here we are today - - - - - - - -

- - - - - - with a real "brick and mortar" store front, servicing over 20,000 customers world wide. As you can see below, we have a lot of file folders.

Since March, 1997 every transaction has been recorded and preserved in a file folder and in our computer's data base.

At the present time, The CPAP Store LLC employees eight full time individuals that make things happen. All employees serve in a variety of roles. In the same office are Michelle and the CPAP Man. Michelle serves in Customer Service and doubles as the Purchasing Agent and Chief of Staff. Michelle is usually available and willing to solve sleep disorder problems also.

Sandy is our chief Order Entry person that knows where every file folder is, what has happened with each order, and why something didn't get shipped.

Alice, the Financial Whiz-Bang or Chief Financial Officer, keeps us afloat financially and makes sure that our financial records are accurate and in order.

Tanna is our Returns Authorization specialist. Now we know where our loaner machines are. She also serves with Sandy doing data entry so the orders get out timely. She is also in charge of our credit card processing.

Sandy is the Shipper-Whipper and is in charge of putting the orders in the box and getting them out the door.

Cecilia is our seamstress. She makes all the CONJO Custom and Standard Headgear, Insulation Sleeves, Mask Covers, and other items that we manufacture. She was a professional dress maker for 27 years.

The Start:
Started in March 1997, with a desire, a prayer, and a credit card, in a bedroom of our two bedroom apartment with a desk, a computer, a phone, a cell phone, a fax machine, and a web site. There was a bed in the bedroom. The desk was an old door set across two, two drawer file cabinets that I bought from Goodwill.

Supply items and mask parts were laid on the bed. The machines were set against the wall. The kitchen table served as a shipping table. Since there weren't very many orders between March and September of 1997, it was not a inconvenience.

The Power of the Web:
In September of 1997, a book purchased online from a SPAM ad, turned everything around and the "rest is history", as they say.

The book was, "The UnFair Advantage Book on Winning the Search Engine Wars" published by Planet Ocean Communications, for a price of $100.00 and a one year subscription to their newsletter. It showed how to build your web site so the search engines would rank you high in their ranking system. At one time, using the search word CPAP, the top seven ranked sites on Google were all CONJO Distributing, former name of The CPAP Store LLC.

Competition was very limited. The other CPAP providers were Phoenix CPAP and Bill's Seattle CPAP. Bill's Seattle CPAP has closed and the owner is now a representative for Fisher & Paykel in the Pacific Northwest and Alaska.

Rags to Success:
In 1997, the total dollar volume of sales was less than $100,000.00. In 1998 total sales exceed $250,000.00. 1999 sales nearly doubled. In 2000 sales volume was nearly $750,000.00.

In September of 2000, The CPAP Store moved from the bedroom to a 760 square foot apartment unit and Michelle came on board. In May, Cecilia became the official seamstress, relieving the CPAP Man from sewing headgear and insulation sleeves.

In July of 2001, Alice came on board and began the long and tedious task of straightening out the severely messed up financial records. Connie, the Little Big Boss or the CPAP Man's wife started helping out with shipping and order entry. The sales volume exceeded $1,000,000.00.

January 1, 2002, The CPAP Store became The CPAP Store LLC. On March 15, 2002, The CPAP Store LLC moved from the 760 square foot apartment to an 800 square foot office space with an additional 900 square foot warehouse area in a commercial building. Aaron joined the staff just in time to help move. In May Sandy joined or ranks. In July an additional 600 square feet of office area was acquired in the same building. Sales volume for 2002 exceeded $1,250,000.00.

In October 2003, Tanna came on board to take care of Return Authorizations and find some of our 100 plus loaner machines. We also acquired an additional 600 square feet of office space so the shipping room could be expanded and office conditions could be enhanced.

Currently, The CPAP Store LLC employees four full time employees and occupies more then 2,300 square feet of office, shipping, and warehouse space. Sales volume is projected to hit $1.5 million even though competition has gone from two in 1997 to nearly 40 in 2006.

This business would not have been possible without Divine Leadership. I am a Christian and know that God is the guidance and inspiration behind any success that we have experienced.

5 STAR Customer Service Policy:

Machines and Equipment	If you purchase your machine from The CPAP Store LLC, and for any reason your machine does not function properly, call (877) CPAPMAN and notify them of the malfunction. We will send you a loaner machine, overnight. You will be charged for the shipping charges only. We will contact the manufacture, secure the return authorization number and include it, along with an addressed label as to where to send your machine. If your machine is under warrantee, it will be repaired and returned to The CPAP Store LLC where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at a minimal cost to you. If your machine is not under warrantee and you purchased it from The CPAP Store LLC, we will send you a loaner machine, overnight, at a minimal cost to you. We will contact the manufacture, secure the return authorization number and include it, along with an addressed label as to where to send your machine. The manufacture will submit a repair estimate for your machine. We will contact you so that you can determine if you want the machine repaired or if you want to replace the machine. There is a $30.00 charge if you decide to do nothing. If you decide to repair the machine the $30.00 charge is dropped by the manufacture. If you decide to replace the machine and purchase the new machine from The CPAP Store LLC, we will drop the $30.00 estimate charge. When your machine is repaired, it will be returned to The CPAP Store LLC where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at a minimal cost to you. If you decided to replace your machine, your old machine will be returned to The CPAP Store LLC, wherein we will return it on to you along with a prepaid shipping label so you can return the loaner machine at no cost to you. If you did not purchase your machine from The CPAP Store LLC, we will send you a loaner machine to use at a rate of $50.00 per month while your machine is being repaired. We will contact the manufacture and secure a return authorization number so that you can ship your machine direct to the manufacture. If your machine is under warrantee, the manufacture will repair your machine and return it to The CPAP Store LLC, wherein we will return it to you along with a prepaid return shipping label. You will be charged for the shipping of the loaner machine and for the shipping of your repaired machine. If you machine is not under warrantee and you did not purchase it from The CPAP Store LLC, we will send you a loaner machine to use at a rate of $50.00 per month while your machine is being repaired. We will contact the manufacture and secure a return authorization number so that you can ship your machine direct to the manufacture. The manufacture will submit a repair estimate which you can approve or reject. If you approve the repair estimate, when your machine has been repaired it will be returned to The CPAP Store LLC, wherein we will return it to you along with a prepaid return shipping label. You will be charged for the shipping of the loaner machine and for the shipping of your repaired machine. If you do not approve the repair estimate or replace your machine with one purchased from The CPAP Store LLC, there will be a $30.00 estimate charge.
Masks and Nasal Interfaces	All masks and nasal interfaces are warranted for 90 days by the manufacture against defects and breakage. They will be replaced by the manufacture through the dealer. The warrantee does not include incorrect sizing or fit. If the mask does not fit, The CPAP Store LLC, by federal law, can not resell the mask. We will give you the opportunity of purchasing another mask, of your choice, at our cost. We will supply you with the available measuring gages free of charge.
Parts and Supply Items	All parts and supply items are warranted for 90 days by the manufacture against manufacturing defects and breakage. They will be replaced by the manufacture through the dealer.
Problem Solution	The Customer Service people at The CPAP Store LLC are authorized to take care of problems immediately. They are going to treat you the way they would want to be treated.
Billing and Shipping	Your credit card will never be charged before your order, is shipped. Shipment tracking numbers, other than USPS shipments, are available as soon as the item has been shipped. Those numbers are available by phone, fax or email. No orders are accepted for shipment after 2:30 p.m. Pacific Time Zone. The CPAP Store LLC uses FedEx, UPS, and USPS as their primary carriers. If a problem arises with your credit card, a Customer Service person will contact you to resolve the problem. Your credit card information is not saved on a computer program. Your credit card information is retained in your physical customer file.

Email for Joe Guilford only

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