Mission Statement

Our Mission: - - - - - serving you with prompt, professional, compassionate service from an informed knowledge base generated from experience and education, with integrity and humility based on the following God ordained tenets:

- - - - - always treat others the way we want to be treated
- - - - - go the extra mile
- - - - - to the best of our knowledge, tell it like it is
- - - - - always be honest
- - - - - do it today,
fully understanding, we reap what we sow!
We are known by God and man for the fruits we produce, not the fertilizer we spread

We therefore pledge:
 * To provide a wide, innovative, and cost effective choice of products that provides the best choices for your care;
 ** To maintain a positive attitude toward the constant change in the health care industry;
 *** To encourage our employees to be informed, get involved, and make a difference;
 **** To maintain a positive and progressive atmosphere in which staff members can move toward their fullest potential;
 ***** To do all of the above within the frame work of a reasonable profit. This is to allow proper wage levels for employees, to pay out suppliers in a timely manner, and to allow for a proper return to the corporation on its investment.

We are:

Doing One Thing --

CPAP

-- Better Than The Rest

Updated: 10/23/07

About Us!

Here we are today - - - - - - - -

- - - - - - with a real "brick and mortar" store front, servicing over 20,000 customers world wide. As you can see below, we have a lot of file folders.

 

Since March, 1997 every transaction has been recorded and preserved in a file folder and in our computer's data base.

At the present time, The CPAP Store LLC employees eight full time individuals that make things happen. All employees serve in a variety of roles. In the same office are Michelle and the CPAP Man. Michelle serves in Customer Service and doubles as the Purchasing Agent and Chief of Staff. Michelle is usually available and willing to solve sleep disorder problems also.

Sandy is our chief Order Entry person that knows where every file folder is, what has happened with each order, and why something didn't get shipped.

Alice, the Financial Whiz-Bang or Chief Financial Officer, keeps us afloat financially and makes sure that our financial records are accurate and in order.

Tanna is our Returns Authorization specialist. Now we know where our loaner machines are. She also serves with Sandy doing data entry so the orders get out timely. She is also in charge of our credit card processing.

Sandy is the Shipper-Whipper and is in charge of putting the orders in the box and getting them out the door.

Cecilia is our seamstress. She makes all the CONJO Custom and Standard Headgear, Insulation Sleeves, Mask Covers, and other items that we manufacture. She was a professional dress maker for 27 years.

The Start:
Started in March 1997, with a desire, a prayer, and a credit card, in a bedroom of our two bedroom apartment with a desk, a computer, a phone, a cell phone, a fax machine, and a web site. There was a bed in the bedroom. The desk was an old door set across two, two drawer file cabinets that I bought from Goodwill.

Supply items and mask parts were laid on the bed. The machines were set against the wall. The kitchen table served as a shipping table. Since there weren't very many orders between March and September of 1997, it was not a inconvenience.

The Power of the Web:
In September of 1997, a book purchased online from a SPAM ad, turned everything around and the "rest is history", as they say.

The book was, "The UnFair Advantage Book on Winning the Search Engine Wars" published by Planet Ocean Communications, for a price of $100.00 and a one year subscription to their newsletter. It showed how to build your web site so the search engines would rank you high in their ranking system. At one time, using the search word CPAP, the top seven ranked sites on Google were all CONJO Distributing, former name of The CPAP Store LLC.

Competition was very limited. The other CPAP providers were Phoenix CPAP and Bill's Seattle CPAP. Bill's Seattle CPAP has closed and the owner is now a representative for Fisher & Paykel in the Pacific Northwest and Alaska.

Rags to Success:
In 1997, the total dollar volume of sales was less than $100,000.00. In 1998 total sales exceed $250,000.00. 1999 sales nearly doubled. In 2000 sales volume was nearly $750,000.00.

In September of 2000, The CPAP Store moved from the bedroom to a 760 square foot apartment unit and Michelle came on board. In May, Cecilia became the official seamstress, relieving the CPAP Man from sewing headgear and insulation sleeves.

In July of 2001, Alice came on board and began the long and tedious task of straightening out the severely messed up financial records. Connie, the Little Big Boss or the CPAP Man's wife started helping out with shipping and order entry. The sales volume exceeded $1,000,000.00.

January 1, 2002, The CPAP Store became The CPAP Store LLC. On March 15, 2002, The CPAP Store LLC moved from the 760 square foot apartment to an 800 square foot office space with an additional 900 square foot warehouse area in a commercial building. Aaron joined the staff just in time to help move. In May Sandy joined or ranks. In July an additional 600 square feet of office area was acquired in the same building. Sales volume for 2002 exceeded $1,250,000.00.

In October 2003, Tanna came on board to take care of Return Authorizations and find some of our 100 plus loaner machines. We also acquired an additional 600 square feet of office space so the shipping room could be expanded and office conditions could be enhanced.

Currently, The CPAP Store LLC employees four full time employees and occupies more then 2,300 square feet of office, shipping, and warehouse space. Sales volume is projected to hit $1.5 million even though competition has gone from two in 1997 to nearly 40 in 2006.

This business would not have been possible without Divine Leadership. I am a Christian and know that God is the guidance and inspiration behind any success that we have experienced.


5 STAR Customer Service Policy:
 Machines and Equipment























































 If you purchase your machine from The CPAP Store LLC, and for any reason your machine does not function properly, call (877) CPAPMAN and notify them of the malfunction. We will send you a loaner machine, overnight. You will be charged for the shipping charges only. We will contact the manufacture, secure the return authorization number and include it, along with an addressed label as to where to send your machine.

If your machine is under warrantee, it will be repaired and returned to The CPAP Store LLC where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at a minimal cost to you.

If your machine is not under warrantee and you purchased it from The CPAP Store LLC, we will send you a loaner machine, overnight, at a minimal cost to you. We will contact the manufacture, secure the return authorization number and include it, along with an addressed label as to where to send your machine.

The manufacture will submit a repair estimate for your machine. We will contact you so that you can determine if you want the machine repaired or if you want to replace the machine. There is a $30.00 charge if you decide to do nothing. If you decide to repair the machine the $30.00 charge is dropped by the manufacture. If you decide to replace the machine and purchase the new machine from The CPAP Store LLC, we will drop the $30.00 estimate charge.

When your machine is repaired, it will be returned to The CPAP Store LLC where we will check the settings, then return it on to you along with a prepaid shipping label so you can return the loaner machine at a minimal cost to you.

If you decided to replace your machine, your old machine will be returned to The CPAP Store LLC, wherein we will return it on to you along with a prepaid shipping label so you can return the loaner machine at no cost to you.

If you did not purchase your machine from The CPAP Store LLC, we will send you a loaner machine to use at a rate of $50.00 per month while your machine is being repaired. We will contact the manufacture and secure a return authorization number so that you can ship your machine direct to the manufacture. If your machine is under warrantee, the manufacture will repair your machine and return it to The CPAP Store LLC, wherein we will return it to you along with a prepaid return shipping label. You will be charged for the shipping of the loaner machine and for the shipping of your repaired machine.

If you machine is not under warrantee and you did not purchase it from The CPAP Store LLC, we will send you a loaner machine to use at a rate of $50.00 per month while your machine is being repaired. We will contact the manufacture and secure a return authorization number so that you can ship your machine direct to the manufacture. The manufacture will submit a repair estimate which you can approve or reject. If you approve the repair estimate, when your machine has been repaired it will be returned to The CPAP Store LLC, wherein we will return it to you along with a prepaid return shipping label. You will be charged for the shipping of the loaner machine and for the shipping of your repaired machine. If you do not approve the repair estimate or replace your machine with one purchased from The CPAP Store LLC, there will be a $30.00 estimate charge.

 Masks and Nasal Interfaces




 All masks and nasal interfaces are warranted for 90 days by the manufacture against defects and breakage. They will be replaced by the manufacture through the dealer. The warrantee does not include incorrect sizing or fit.

If the mask does not fit, The CPAP Store LLC, by federal law, can not resell the mask. We will give you the opportunity of purchasing another mask, of your choice, at our cost. We will supply you with the available measuring gages free of charge.

 Parts and Supply Items  All parts and supply items are warranted for 90 days by the manufacture against manufacturing defects and breakage. They will be replaced by the manufacture through the dealer.
 Problem Solution  The Customer Service people at The CPAP Store LLC are authorized to take care of problems immediately. They are going to treat you the way they would want to be treated.

 Billing and Shipping

 

 

 

 

 Your credit card will never be charged before your order, is shipped. Shipment tracking numbers, other than USPS shipments, are available as soon as the item has been shipped. Those numbers are available by phone, fax or email. No orders are accepted for shipment after 2:30 p.m. Pacific Time Zone. The CPAP Store LLC uses FedEx, UPS, and USPS as their primary carriers.

If a problem arises with your credit card, a Customer Service person will contact you to resolve the problem. Your credit card information is not saved on a computer program. Your credit card information is retained in your physical customer file.






Published SHIPPING & HANDLING fees are estimates only for U. S. of A. destinations using Federal Express or UPS 2nd Business Day Air service. International shipments will be made using FedEx, UPS, or DHL unless otherwise specified. Estimates are for domestic service only. Actual costs may differ from the estimated cost. Delivery by United States Postal Service is not guaranteed or insured. Customer assumes all responsibility for full payment of orders shipped, at their request, via the United States Postal Service.
Prices quoted are in U. S. of A. dollars

PLEASE NOTE: All equipment listed hereon requires a physician's prescription. Prescriptions for CPAP, BLPAP and Auto-Titrating machines must state the pressure at which the machine is to be set. Prescriptions for heated humidifiers need only to state "Heated Humidifier for use with CPAP." Prescriptions may be faxed by the patient or the patient's physician to The CPAP Store at (509) 735-1884. No Exceptions


All CPAP and sleep disorder equipment and nasal interfaces are prescribed items and therefore the sale is controlled by the Food and Drug Administration. Because nasal interface items can not be resold because of cross contamination, they can not be returned to The CPAP Store for credit. All sales of nasal interface supply items are final.



Any and all items returned for credit without prior approval are subject to a 15% restocking charge. Any item returned that appears to have been opened will not be accepted as a return and no credit given. All credits will be refunded to the credit card the purchase was made with.
See
Customer Service Policy



What are You Looking for?

 CPAP
Machines

 Bi-Level/BiPAP
Machines

 Auto/Smart
CPAP Machines

 Nasal
Masks/Interfaces

 CPAP Supplies

 Heated Humidifiers

 Light Therapy

 Headgear

Full Face Masks

 Chin Straps

 Support Stockings

 Chin Straps

Headgear
Straps

Tubing
Connectors

DC Power Interface

Fuses & Fuse Holders

Washers and Swivels

Dealer for
Respironics, ResMed (Sullivan), Puritan Bennett, DeVilbiss, Fisher & Paykel, LightBook, Sun Box, SleepNet, AirSep, Nidek, Tiara Medical Systems, Breas, Invacare, Medical Industries America, Hans Rudolph, Hudson RCI, AG Industries, and VISAYS Healthcare
CPAP, Bi-Level, Auto-CPAP, and other Sleep Disorder equipment and CPAP supplies at 20% to 60% off retail from The CPAP Store LLC and dmeonline



Return to Home Page
From the entire staff of
The CPAP Store
and dmeonline
Michelle, Alice, Cecilia, Tanna, Connie, and Joe
May Restful Sleep Invade Your Body


 The CPAP Store LLC

 7513 W. Kennewick Avenue
Suite D

 Kennewick, WA 99336

Phone (509) 735-1842 -- FAX (509) 735-1884
Toll Free (877) CPAPMAN (272-7626)
Email

Email for Joe Guilford only



Comments about the Web Site should be made to the Webmaster
Privacy Policy